Refund policy

We offer returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method subject to the exceptions/requirements below.

Please note the following exceptions to our return and exchange policy:

• Discounted items are final and cannot be returned or exchanged
• Returned items must have tags still on and be returned in original packaging
• Returned items must have no visible signs of wear or use
• Hooks and Needles are not refundable
• Gift cards or items purchased with gift cards cannot be refunded for cash

To initiate a return or exchange, please email us at contact@beautifulknitters.com and reference your order number.